Refund policy

Returns & refunds

I want you to know exactly what’s coming home with you. Each finished deck box is photographed and listed individually; any quirks on a Studio Seconds box will be described in its listing.

If something isn’t right, contact rinaltered@gmail.com within 14 days of delivery. Unused items in their original condition may be returned after contacting me for instructions. Please contact me for the return address if it has been lost. For a change-of-mind return, the buyer pays return postage. Once I receive and inspect the return, I’ll email you about the refund; your payment provider may take additional time to post it.

If an item arrives damaged or incorrect, contact me with photos so I can make it right. I’ll arrange a replacement where possible or a refund and cover return shipping when a return is needed.

If an order cannot ship within the stated timeframe, I’ll offer a revised date or cancellation for a full refund.